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CANCELLATION OF LESSONS BY CLIENT/STUDENT

The Client/Student may cancel tuition/lessons by giving at least 24 hours prior notice to the Tutor in which case no tuition fees will be incurred. Lessons not attended by the student without giving 24 hours prior notice to the Tutor shall be charged at 50% rate.

CANCELLATION OF LESSONS BY TUTOR

 If sessions are cancelled on the part of the tutor, a makeup session must be arranged within 7-14 days.

LATE ARRIVAL

Fees are calculated according to the times stipulated in the schedule and no adjustment shall be made for time lost because of late arrival by the Student. Students who arrive late will only be tutored for the remainder of the scheduled session. There will be no prolonged sessions.

Any lost time because of the late arrival of the Tutor shall be compensated for by extending a lesson by mutual agreement and by such amount of time that was lost.

NO-SHOW POLICY

Students who are not present at the pre-determined location when Tutor arrives or who are more than 15 minutes late are considered no-shows. If the Student is a no-show, he or she is still responsible for payment for the tutoring session.  No discount or refunds shall be given in respect of lessons not attended by the Student.

MISSED SESSIONS

 It is pertinent that the Student attends regularly and on time.  If there are 3 or more cancellations, no-shows, or tardies in any 2 month time frame, the client will be charged a $35 Convenience Fee for each 2 month occurrence.